B.R.U.C.E Saves Christmas Trouble Shooting:
Problems with B.R.U.C.E. Saves Christmas are uncommon but do sometimes occur. This is usually the result of a connection, configuration or compatibility issue for one member of the team effecting play for everyone. An example of this would be getting kicked out of the game between scenes, a video freezing or a puzzle not being accessible for certain members of the team. If this happens our recommendation is to try the following:
- Make sure that all players are in the game and that nobody is on a different tab or has their window minimised.
- Complete a hard refresh of the browser window by pressing CTRL + F5, before starting a new room with a new name and playing through again.
- If you suspect that it is your connection to the game that is causing the issue, it may be worth trying an alternative browser or device. We also recommend minimising bandwidth usage by turning off the camera on your chosen communication platform and ceasing connections from other devices in the household.
- If the issue persists and prevents you from completing the game, please make a note of when and how it happened and report it with as much information as possible in the form below so we can investigate. A member of our team will be back in touch within 24 hours.